At Nika's Olive, we want your online experience to be enjoyable, simple and successful. To that end, we have created an ordering, shipping, and payment process to make it easy.
Products ship Monday thru Saturday excluding holidays. Please allow 1-3 business days for processing.
Packaging
Nika’s Olive strives to be environmentally conscious in its business systems. We use recycled and upcycled materials whenever possible to avoid waste. We save and reuse packaging materials sent to us from our suppliers and even offer to upcycle waste packaging from other local businesses in the area. If you receive one of our “creatively” packaged products, it’s just us doing our part to reduce, reuse, and recycle.
Holiday Shipping Conditions
*Despite a commitment by carriers to meet their published deadlines, they can only guarantee delivery by December 24 if shipping is expedited. Please also note that regular processing and transit times could be extended during the holidays due to the high volume of packages.
Free / Discounted Shipping
If the website has any free or discounted shipping offers, please note that certain exclusions may apply.
Offers do not apply to Wholesale or items offered at volume pricing.
Free shipping applies to standard ground shipping within the continental U.S. (excludes Alaska and Hawaii) and only to orders with one ship-to address.
Free Shipping is calculated based on the order subtotal.
Free Shipping begins at midnight on the first day of advertised promotion and ends at midnight on the last day of advertised promotion (12:00 am U.S. Central Standard Time).
Shipping Options
During the checkout process, you will be presented with shipping options and pricing. You can choose your shipping method by clicking the appropriate selection.
Please note that we do not ship orders on Sundays or national holidays; any orders placed during these times will begin their processing on the next business day.
Please also note that transit times are only guaranteed by the courier when selecting expedited shipping services.
International Shipping
International Shipping refers to any shipment made outside of the United States of America.
International shipping methods vary by country. For all international shipments, Nika's Olive will not be held responsible or liable for any problems at your local customs office. If customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items seized at your local customs office.
Order Status
Nika's Olive's policy is to send you order status information by e-mail. You will be notified when an order is received and when an order is shipped.
To view the status of any order, including past orders that have been received, click on the “Log In” link at the top of the page. After you are logged in, click on “Welcome" and your name located at the top of the page. Your current and past orders will then be displayed.
Back Orders
If any items in your order are unavailable for immediate delivery, we will contact you to see if you would like us to hold your order until the missing item arrives or ship the remainder of your order immediately and ship the balance when it becomes available.
Refund, Replacement & Damaged Shipment Policy
At Nika’s Olive, we carefully select, package, and ship our products with your safety and satisfaction in mind. Because our products include food items, we have specific policies regarding returns, refunds, and replacements.
Food Products
For food safety reasons, we do not accept returns or offer refunds or replacements for food products once they have left our store, including products that have been opened or simply do not meet your personal taste preferences.
We are always happy to help you choose a product before purchasing, and we offer complimentary samples of our olive oils and balsamics in our store so you can find the flavors you love.
If you believe there is a problem with a product itself, please contact us so we can review the situation with you.
Damaged Shipments & Shipping Insurance Claims
We take great care in packaging every order, but occasionally a package may be damaged during transit. If your order arrives damaged, please contact us promptly so we can help resolve the issue and file a claim with the shipping carrier when applicable.
Because our shipping carriers require documentation of damage to process insurance claims, please follow these steps:
1. Report the damage immediately
Notify our customer service team within 48 hours of delivery. Please include your order number and a description of the damage.
2. Keep everything
Do not throw away the outer shipping box, shipping label, inner packaging, or damaged product. The carrier may require photographs or inspection of the packaging and product as part of the claim process.
3. Take photos
Please photograph:
The outside of the shipping box, including any visible damage
The shipping label
The inside packaging
The damaged product
Any broken or leaking product
4. Allow us to review the claim
Once we receive the necessary information and photographs, we will review the damage and work with the shipping carrier as needed.
Replacement for Shipping Damage
When damage occurs during transit and the required documentation is provided, we will replace the damaged product when a replacement is appropriate and available.
If the original item is unavailable, we will work with you to determine an appropriate resolution.
Please note that we cannot be responsible for damage that is reported after the 48-hour reporting period or when the packaging and damaged product have been discarded, as the carrier may require this documentation to process a shipping insurance claim.
Non-Food Items
Non-food merchandise may be eligible for a refund or replacement depending on the item and its condition. Please contact us within 30 days of purchase if you have a concern about a non-food item.
Questions or Concerns
We want you to feel good about ordering from Nika’s Olive. If something doesn't seem right with your order, please reach out to us. We're happy to take a look and determine the best way to help.